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Job vacancy 2nd Nov 2021

Front of House Coordinator

The person appointed will work with the Museum Manager and will be responsible to the Trustees of Ilfracombe Museum CIO.

Main Purpose of Job

To help ensure that the Front of House operation and volunteer management of the Museum is managed to the standard required by the Trustees in liaison with the Museum  Manager.

Working Hours and Salary

Salary is currently £9.50  per hour.

Working hours to be  an average of 2 days ( seasonally variable according  to museum’s winter/summer opening hours)

Winter: 2x half days/1 day a week  ,  weekdays only , day to be arranged.

Summer: 2.5 days a week, to include every Saturday between April and the end October. Weekdays to be arranged

The total hours per annum are currently 727. 

Key Skills Required 

*Experience of cash handling and financial record keeping

*Be able to use own initiative

*Manage changing priorities  and work with interruptions

*Good computer skills –  conversant with Microsoft Office, including Excel, Word 

*Knowledge of using Google Drive and Canva  is an advantage but not essential

*Good communication skills in person and in writing

*Familiar with using social media regularly  ( Instagram and Facebook) 

*Friendly and confident in a people- facing role. 

*A good team worker and team communicator

*Experience of working with children/young people 

Routine Duties

* open the Museum with a volunteer, cash up, secure and close/lock the museum at the end of the day.

*Organising children’s events for the school holidays ( approx 5 per year )   with the support of event volunteers. Organise publicity of these events in conjunction with Museum Manager

*Create, schedule and post engaging content weekly  on museum’s social media platforms according to plans made by the social media team ( manager , volunteer, FOH coordinator )  (training given)

*Create and send a monthly newsletter to museum subscribers using Mailchimp, in liaison with museum manager. ( training given ) 

*Maintaining and updating the online ticketing system and the Supporters membership software ( training given ) 

*Produce a report of FoH Coordinator’s  activities for the trustees when requested. (eg . for Trustees meetings)

*Be responsible for monitoring the stock of the shop on a weekly basis, replenish stock when needed, assist with the stock take, and  record-keeping.  Purchasing and organising stock in liaison with Museum Manager

*Manage museum email inbox ( GDPR compliance ) 

*Cover the reception desk when required

*As duty manager , be the responsible person on site for fire safety and for supervision of volunteers.   Assist the Museum Manager to Carry out fire alarm and emergency lighting checks regularly. 

Volunteer coordination: 

*To manage the Volunteer Rotas and ensure that shifts are adequately covered by a volunteer and key-holder . Training of new volunteers in Front of House duties. Assist the Manager in recruitment of volunteers and be the first point of contact for new volunteers

*Keep volunteer, newsletter  and museum Supporter records up to date, in good order,  and secure,  and according to  GDPR guidelines (Training will be given)

Financial duties: ( training given in all areas) 

*Cash handling: preparing cash takings for banking and taking them to be banked. Petty cash management.

*Making a bi monthly Gift Aid claim online 

*Weekly Online book – keeping and reconciliation  using accounting software to ensure financial records are up to date. 

*Maintaining accurate financial records 

Please apply with a CV and covering letter that address the person specification, to the museum manager,  by email at

Closing date  5pm 30th Nov 2021

Interview date 7th Dec 2021

Start date January 2022

Volunteering opportunities.

Ilfracombe Museum is looking for new volunteers to add to our existing team. If you have a morning or an afternoon to spare once a week then we would love to hear from you. We offer full training for front of house duties which include using a till and welcoming visitors and a guarantee of a warm welcome for anyone who has an interest in local history and some more unusual artefacts from further afield!

We are especially looking for volunteers who can cover Saturdays so please pop in and talk to us if you feel you might be interested in helping out, or ring Sara on 01271 863541 for more information. Alternatively email if you are interested in finding out more.